Frequently Asked Questions
Everything you need to know about our premium home heating and water solutions.
What is the standard shipping timeframe for large appliances?
Most water heaters and home heating units are processed within 1-2 business days and typically arrive via freight within 5-7 business days depending on your location.
Do you offer professional installation services?
While we do not provide direct installation, we can refer you to a network of Rinnai-authorized independent dealers and licensed technicians in your area to ensure your warranty remains valid.
What is your return policy for uninstalled units?
We accept returns on unused, uninstalled products in their original packaging within 30 days of delivery. Please note that a restocking fee may apply to large equipment.
How do I register my product for warranty coverage?
You can register your product online through our registration portal using your model and serial number to ensure you receive the full benefits of our manufacturer warranty.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and interest-free financing through Affirm.
Are authentic replacement parts available for purchase?
Yes, we stock a comprehensive inventory of genuine Rinnai replacement parts and accessories to maintain the efficiency and longevity of your home appliances.